How to Develop People Management Skills
A significant part of being an effective leader is leveraging technical skills to get the job done. However, this is only half of the story.
Your success as a manager also depends on soft skills. These skills and talents often mean more than experience and technical abilities. We know them as People Management Skills.
If you are an aspiring leader who strives to improve workplace communication and prepare your team for success, then effective people management is a necessary quality that must be evolved. Exploring the skills that make up people management will help you in discovering your strengths and identifying areas for improvement.
In this post, we briefly explore what people management is and define how to develop related skills in the workplace.
What is People Management?
People management is not a single process. It is a set of practices that cover the processes of acquisition, optimization, motivation, and retention of talents, providing continued support for the business and guidance for workers. It relates to all aspects of how people work, behave, engage, and grow at their workplaces. Managers and workplace leaders apply people management to oversee workflow and accelerate employee performance every day.
The systems used to manage people affect the total work of the company. That is why they need to be adhered to without losing sight of the bigger picture.
Many companies need people management for many workplace situations, such as:
- Mediating conflicts between employees with the aim to promote collaboration and respect. Interpersonal conflicts may occur at any time, so people management is aimed to figure them out.
- Leading employee training. Managers are responsible for onboarding new employees and coaching current workers. The elements of people management will provide constructive feedback and mentor employees so they can succeed.
- Managing deadlines as directing employees include assigning tasks and establishing goals. Successful people management will help to evaluate the team’s resources and set realistic deadlines.
- Creating a company’s culture. As a manager, you should positively influence your work environment. You can use the principles of people management to build rapport with employees. Ask your team members for feedback, and then turn that feedback into actionable changes to the company culture.
5 Components of People Management
The core components of people management can build an engaging employee experience to optimize and retain the best talents.
Here are these “5C” components:
- Create – to build a workforce for building a better future. The key to success is to be aware of the purpose of each team and every team member. When you’re building a team, it is critical to choose appropriate tools to do so. You should correctly choose a recruitment platform, create an employer brand, and provide an engaging candidate experience. Creating the right team structure also involves setting up a powerful framework of functioning and all the processes.
- Comprehend – to understand the present and the future better. People management is about understanding individuals who make up your company, considering their personalities, goals, and motivations. This understanding is based on empathy, active listening, and a people-first approach.
- Communicate – to provide channels for connection. Communication directly affects how you work and open channels of communication help to manage people better. The culture of communication in a company is also a crucial element in the perception that an employee has of the larger picture. So, it is important enough to be a key criterion for effective people management.
- Collaborate – to cooperate stronger and smarter. Managing people involves acknowledging that work cannot happen in silos. Team collaboration is key to success. Today organizations can ensure that sharing appropriate collaboration tools and delegation leads to the best results. People should assign responsibilities that they can step up to and achieve effective team collaboration in order to add value to the process of work.
- Confront – to optimize healthy differences. As people are different, you should also focus on optimizing their differences. In this context, confrontation means acknowledging and tackling these variations positively. There will always be diversities in generation and working preferences. People used to perceive things differently and engage with issues with diversity as well. Resolving this conflict is also an important part of people management.
Based on these components, we can identify the main characteristics and skills that are necessary for effective people management. So what are these skills?
Required People Management Skills
1. Active listening
You will have to develop the skill of active listening if you care about people management in your organization. Active listeners maintain eye contact, remove distractions, and propose verbal or non-verbal signals to indicate their understanding and engagement. The active listening techniques and methods lead to quality people management, promoting positive interactions in the workplace.
Flexibility and ability to more firmly direct employees are also important aspects of effective people management. It is about accommodating individual employee needs. For example, adjustable schedules or remote work opportunities. Your aim is to assess the results of the employee’s process to ensure its efficiency, helping them revise the process if it can be optimized.
3. Empowering team members
When you empower employees, you help them to develop new skills and be more productive. It’s important to always provide team members with the knowledge and resources they need to perform. You must also offer constructive feedback, provide additional training, encourage people to take additional skill-building courses, and support them while managing complex projects.
4. Advanced communication
Communication enables employees to work together in brainstorming, solving problems, and adapting to new changes. Your ability to effectively communicate may help you be a better team member and an advanced leader. Try to use clear and simple language so every colleague understands your message. Revise the way you give your message to avoid common barriers and give your team members the opportunity to ask clarifying questions if needed.
5. Managing conflicts
The conflict-resolution skill will help to address different interpersonal challenges, you will be able to analyze the situation and identify the causes of the conflict.
This skill is also important for people management as it uses respect, kindness, and empathy to help others to overcome obstacles. You should be full of patience when training new employees, handling conflicts, and solving problems. When employees trust managers, they are more likely to ask for clarification to ensure they understand all directions and processes. All of this increases the quality of their work. So try to use patience to encourage employees to always ask for help if they need it.
Relying on someone’s abilities and assistance when you need it most is all about trust. Building trust will help your team to work together more efficiently and productively. Employees should be able to trust that the manager supports them and believes in work, while leaders should be able to trust that their team players can complete tasks on time and correctly.
8. Organizational skills
Managing teams includes handling numerous tasks simultaneously. The organizational skill helps to track and maintain the team’s productivity and effectiveness. Signs of the successful organization include responding to emails, requests, and questions, tracking deadlines, running meetings, and so on.
9. Good judgment
Good judgment means:
- Listening to what others say
- Considering the world around you
- Learning from that info
Good judgment is based on sensory signals, so it is often described as a gut feeling. Note that your unconscious mind can process these signals faster than your conscious mind. So if you have a feeling about something that you can not explain, use it as a basis for your decision making.
Positivity is another crucial skill if you want your business to succeed. It reflects in everything your team does, and when it’s lacking, everyone will feel it. Exhibit positivity yourself and then encourage positivity in your employees. When you face a difficult project or a deadline is rapidly approaching, don’t focus on negative sides. Get excited about the prospect of finding a new solution and work hard to complete everything before the deadline. If you exercise positivity, the attitude will rub off on your employees and motivate them to succeed.
Managers who work in small startups or in global companies must have people management skills to effectively perform their jobs.
Effective managers work to see that people are rewarded for their performance. They endeavor to ensure that their team members’ talents are developed through progressively more challenging and meaningful assignments. They are proactive and attuned to the needs of their workplace.
Remember, that employees are not going to magically solve their disputes and find ideal ways to reach their career goals — it’s your job to get them there. So, try to pay enough attention to people’s management and have outstanding results!