Risk and Issue Management
Every software development project has its risks and issues. That is why the process of risk and issue management is one of the most critical processes in software development. Many programmers wonder: “How to conduct it properly?” In this article we will answer it. But before doing that we must find the definition for risks and issues and understand the difference between them.
Issues are any features of the final product that can impact its work. Usually they occur on the early stages of project realization when the initial code of the product is written. Bugs are the most well-known issues. They are actually errors in the initial code that can ruin the entire functionality of the product. It is extremely important to detect bugs and fix them before the software product is delivered to the customer. Otherwise, the reputation of the software development company will sink. Other issues are not as bad as bugs. Sometimes they are just things in the final product that should be improved. However, it is better to detect and fix them as soon as possible.
Risk is anything that can impact the final product negatively or positively. Positive risks are usually called opportunities. The main difference between risks and issues is that risk is potentially harmful. It is something that didn’t occur yet, but may occur in the future. Negative risks may seriously impact the functionality of the final product. That is why it is necessary to avoid them.
The process of risk and issue management is conducted by every software development team during its work on certain project. Actually, it is subdivided into two parts: risk management, and issue management. These two processes are similar, but it is wrong to consider them the same process because there is a difference between risks and issues. We have already mentioned it above.
The process of risk management has four stages.
First of all, the risks are identified. At this stage the risks are detected and documented. Risk documentation is required to know as more as possible about certain risks. If you know everything about risk, you can avoid it easily.
The next stage is risk measurement. It begins after the identification and documentation of the risks is finished. At this stage the team estimates the risks. It must define its probability and time frames. Usually every software development team has a number of people who are responsible for risk management. Risk measurement is their duty.
At the next stage the risk is mitigated. That is also a task of people who are responsible for risk management. After the risk is mitigated, it is considered improbable.
The last stage of the risk management process is risk monitoring and review. After the team finishes its work on risk mitigation, this work is estimated. It is necessary to understand what went good and what went wrong during this process.
The process of issue management also has four stages.
First of all, the issues are detected. Usually that is made during the process of product testing. Modern issue tracking software allows the developers to automate this process. The issue tracking tools are able to detect all issues in the software product.
After that the issues are reported. An issue report is the most important document in the process of issue tracking. It contains the fullest information on a certain issue including its type and the data on the person who has detected it.
At the next stage of the process the issues are fixed and the software is tested one more time to make sure that it works properly.
After that the team creates the issue list. This document contains data on all issues detected during a certain project.